Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the intsona website and services. By accessing our website or engaging our Workday consulting services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

Services Overview

intsona provides professional Workday consulting services, including but not limited to:

• Workday integration implementation and design
• AI-powered integration monitoring and troubleshooting
• Integration optimization and performance analysis
• Migration services (Studio, EIB to Orchestrate)
• Post-production integration support and maintenance
• Workday consulting and advisory services

Service Engagement

Scope of Work

Each consulting engagement will be governed by a separate Statement of Work (SOW) or consulting agreement that defines:

• Specific services to be provided
• Project deliverables and milestones
• Timeline and schedule
• Fees and payment terms
• Client responsibilities and dependencies
• Acceptance criteria

Client Responsibilities

Clients engaging our services agree to:

• Provide timely access to necessary systems, data, and personnel
• Respond to requests for information and decisions within agreed timeframes
• Ensure appropriate Workday tenant access and permissions
• Designate authorized representatives for project decisions
• Comply with Workday's terms of service and licensing agreements
• Provide accurate and complete information necessary for service delivery

Fees and Payment

Consulting Fees

Our consulting fees are outlined in each SOW and may be structured as:

• Fixed-price engagements
• Time and materials (hourly or daily rates)
• Retainer arrangements
• Subscription-based services

Payment Terms

Unless otherwise specified in the SOW:

• Invoices are due within 30 days of receipt
• Late payments may incur interest charges of 1.5% per month
• Services may be suspended for accounts past due by more than 30 days
• All fees are exclusive of applicable taxes

Expenses

Unless otherwise agreed, reasonable expenses incurred in performing services (travel, accommodations, etc.) will be billed separately with appropriate documentation.

Intellectual Property

Client Data and Materials

All client data, configurations, and pre-existing materials remain the exclusive property of the client. We claim no ownership rights to your Workday data or business information.

Deliverables

Upon full payment, clients receive ownership of custom deliverables created specifically for their engagement, including:

• Custom Workday integrations and configurations
• Project-specific documentation
• Custom reports and analytics

intsona Property

We retain ownership of:

• Pre-existing methodologies, frameworks, and tools
• Reusable code libraries and components
• General knowledge and experience gained
• Templates and accelerators not specific to client projects

Confidentiality

Both parties agree to maintain the confidentiality of information disclosed during the engagement:

• We will not disclose client confidential information without prior written consent
• Client information will be used solely for providing contracted services
• Confidential information excludes publicly available information or information independently developed
• Confidentiality obligations survive termination of the engagement

More detailed confidentiality terms may be specified in separate Non-Disclosure Agreements (NDAs).

Warranties and Disclaimers

Service Warranty

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. If services fail to meet this standard, we will re-perform the affected services at no additional charge.

Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that services will be uninterrupted, error-free, or that all issues will be corrected. Results from consulting engagements depend on many factors including client implementation and follow-through.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from services will not exceed the fees paid for the specific services giving rise to the claim
• We will not be liable for indirect, incidental, consequential, special, or punitive damages
• We will not be liable for lost profits, lost revenue, lost data, or business interruption
• These limitations apply regardless of the legal theory (contract, tort, negligence, etc.)

Indemnification

You agree to indemnify and hold intsona harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of any third-party rights
• Your misuse of our services
• Information or materials you provide to us

Term and Termination

Project Duration

Consulting engagements continue for the duration specified in the SOW unless terminated earlier in accordance with these Terms.

Termination for Convenience

Either party may terminate an engagement with 30 days written notice. Upon termination:

• Client remains responsible for payment for services performed through the termination date
• We will deliver all completed work product
• We will return or destroy client confidential information as requested

Termination for Cause

Either party may terminate immediately for material breach if the breach is not cured within 15 days of written notice.

Effect of Termination

Provisions relating to payment, confidentiality, intellectual property, warranties, liability, and dispute resolution survive termination of the engagement.

Independent Contractor

intsona operates as an independent contractor. Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship. We are not authorized to make commitments on behalf of clients.

Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, terrorism, labor disputes, governmental actions, or failures of third-party services.

Dispute Resolution

Negotiation

In the event of a dispute, the parties agree to first attempt to resolve the matter through good faith negotiation.

Mediation

If negotiation fails, parties agree to attempt resolution through mediation before pursuing litigation or arbitration.

Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.

General Provisions

Entire Agreement

These Terms, together with any SOW or consulting agreement, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

Amendments

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated to active clients. Continued use of services after changes constitutes acceptance.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full effect.

Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign these Terms or any SOW without our prior written consent. We may assign our rights and obligations with reasonable notice to you.

Acceptable Use

When using our website or services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or attempt unauthorized access
• Interfere with or disrupt services or servers
• Impersonate any person or entity
• Collect or harvest information about others without consent

Contact Information

For questions about these Terms of Service, please contact us: